Wholesale Agents FAQ

Is there a minimum order?

Yes, for our wholesale agents the minimum order is R300 excluding shipping.

How do I get my order?

We currently offer Postnet counter to counter, or Pep-to-Pep. You are also welcome to send your own courier to collect or you can collect personally once the order has been paid for and packed.

How much is shipping?

We charge R99 for Postnet or Pep up to 5kgs. If the order is over 5kgs we will quote you accordingly prior to sending your order.

Do I get discounted price on everything?

No, some of the products available on the website are sold by third party suppliers and we cannot offer a discounted price on those items.

How much discount do I get?

Each product has a different discount structure to ensure that you as the agent get the best possible discount for resale.

What happens if a product is damaged or faulty?

Please contact us on info@smartella.co.za with a description and photos if possible of what the problem is with the product, and we will assess it accordingly.

If it is decided that reparations are due to you, we will contact you and either arrange a  replacement product or a refund.